Do you have a passion for the mountains and have great management skills? Apply now for our Resort Manager Position. You’ll need proven supervisory experience, good people management and team building skills. You’ll also need to have a great personality, have plenty to talk about and a commitment to deliver fantastic customer service to our guests.
We have a strong team in resort and we take pride in our staff and the high quality service they provide – we expect you to work hard and be committed to delivering these levels of quality and in return we provide you with all the tools and support you need to make this task as easy as possible, with plenty of piste time guaranteed and a competitive remuneration package so you can make the most of your season.
The Resort Managers will be based in the fabulous Three Valleys area of France. Reporting to the Operations Manager, you will be responsible for all the chalets and staff in your resort. You will be ensuring the service is delivered to guests according to company guidelines in a cost-effective way and be in charge of general day to day management of your individual teams.
On a day-to-day basis, the Resort Manager is responsible for:
Monitoring and managing staff performance
Ensuring the chalets are operated in the right way according to company procedures
You will be the contact point for all guests
Dealing with first-line complaints and problems
Dealing with external suppliers for self-catered accommodation, ski passes, lessons and equipment rental
Weekly stock counting
Sourcing supplies, petty cash, sale of resort services and minibar sales
On changeover days, he/she will coordinate all arrivals including greeting the guests in the chalets and dealing with their ski passes and equipment rental requirements
Skills and Experience Required
Proven team management experience and leadership skills
Excellent administration, organisational and motivational skills
Experience of the holiday industry – ideally experience of previous ski seasons with a quality catered chalet company or management of a summer holiday business such as a campsite
Experience of dealing with the public in a customer service oriented environment
Must be a confident driver with a clean license held for more than 2 years
French language skills is a big advantage, but not essential
All expenses paid accommodation
Travel to and from resort at the start and end of the season from a London airport
Fully paid training
All applicants MUST
Be over 21 years of age (for insurance purposes)
Have held a full EU driving licence for more than two years
Be resident and working in the UK with an existing permanent NI number and tax record
Be available for a telephone interview
You MUST be available to work for the full length of the contract - with a start date of ASAP and an end date of 30thApril 2019.